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Frequently Asked Questions

  • How soon can I expect to receive my products?
    Unless there is a delay and you are notified, all orders ship within 3-5 business days from the day it is placed. They are shipped with priorty mail and deliver 2-3 days after processing and handling.
  • Do Arome products include sulfates and/or parabens?
    No they do not. We believe in preserving the health of your skin and avoid harmful chemicals.
  • How long will the product last me?
    A little bit goes a long way; however, everyones skin is different. Most customers report finishing their jar between 2 weeks to a month depending on frequency of usage.
  • What is the return/ exchange policy for your products?
    Arome strives to provide high quality products to our customers consistently. In the event that your product is damaged upon receipt, you can send a picture and a brief description of the damage to our customer service team for further support. You can opt to have a new product sent to you, or receive Arome store credit.
  • Are the products for women only?
    Nope! Our products are amazing for men, women and children. The fragrance is light and intended for everyday use to nourish all skin.
  • Are Arome products tested on animals?
    No, we do not test any of our products or ingredients on animals.
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